Shipping policy
Last Updated: October 19, 2026
Welcome to Plumo! We are committed to processing and delivering your orders as efficiently as possible. Please review our shipping policy below for information about order processing, shipping times, tracking, and delivery.
1. Order Processing Time
All orders are processed within 1–2 business days after the order is placed.
Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, holidays, or unforeseen circumstances, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
Our estimated shipping time is 5–8 business days after your order has been processed and shipped.
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.
3. Total Estimated Delivery Time
The total estimated delivery time is:
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Order processing: 1–2 business days
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Shipping and delivery: 5–8 business days
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Total estimated delivery: 6–10 business days
Business days exclude weekends and public holidays. Delivery estimates are not guaranteed.
4. Shipping Destinations
Plumo currently serves customers in the United States. Shipping availability may vary depending on the destination and the products ordered.
Please ensure that your shipping address is complete and accurate when placing your order.
5. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping or a promotional shipping offer is available, the applicable terms will be displayed on our website or during checkout.
6. Order Tracking
Once your order has shipped, you may receive a confirmation email containing your tracking number and tracking instructions.
Please allow some time for the carrier's tracking system to update after shipment. If your tracking information has not updated for several business days, please contact our customer support team for assistance.
7. Delayed or Missing Packages
Although we do our best to ensure timely delivery, delays may occur because of carrier disruptions, severe weather, incorrect addresses, high shipping volumes, or other unexpected circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us. We will do our best to help you locate your package and provide an update.
8. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Plumo is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, subject to applicable law.
9. Damaged Packages
If your order arrives damaged, please contact our customer support team as soon as possible. Include your order number, a description of the damage, and photographs of the package and affected items so we can review the issue and assist you.
10. Contact Information
If you have any questions about our shipping policy or the status of your order, please contact us using the information below.
Store Name: Plumo
Trade Name: Plumo
Address: 15331 Riverside Grove Dr, Houston, TX 77083, United States
Phone: +1 970-901-3257
Email: soufianbamo2@gmail.com
We appreciate your business and thank you for shopping with Plumo!