Refund policy

Last updated: October 19, 2026

At FrigoEura, customer satisfaction is important to us. We want you to feel confident when shopping for portable power stations and backup power solutions. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return:

  • The item must be in its original condition.

  • The product should include its original packaging, accessories, manuals, and included components.

  • You must provide proof of purchase, such as an order confirmation or receipt.

  • The product must not have been damaged through misuse, unauthorized modification, or improper handling.

Certain products may be subject to additional return requirements due to their size, condition, or shipping restrictions. Any applicable restrictions will be communicated clearly and applied in accordance with applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Include the following information in your request:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos or videos showing any damage or defects, if applicable

Email: soufianbamo2@gmail.com

Our team will review your request and provide return instructions, including the appropriate return address and any necessary shipping arrangements.

Please do not send products to our business address unless our team has confirmed that it is the correct return destination.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and, where possible, clear photos or videos showing the issue.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, repair, refund, or other remedy as applicable.

For products containing lithium batteries, please contact us before shipping a damaged or defective unit. Special shipping and handling requirements may apply.

4. Refund Eligibility

Refunds may be approved for eligible returned products after the return has been reviewed and the product's condition has been assessed.

Once your return is approved, we will notify you of the refund decision.

Approved refunds will generally be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

If a refund is delayed beyond the expected processing period, please contact our customer support team for assistance.

5. Refund Processing Time

After an eligible return has been received and inspected, please allow 5–10 business days for us to process an approved refund.

Your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.

The time needed for a refund to appear may therefore differ from the time needed for FrigoEura to process it.

6. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs, provided this is disclosed and permitted by applicable law.

If an item arrives damaged, defective, or incorrect, FrigoEura will work with you to determine an appropriate solution, including responsibility for reasonable return shipping costs where applicable.

Original shipping charges, if any, may be non-refundable for change-of-mind returns, except where a refund is required by applicable law or our team confirms otherwise.

7. Non-Returnable Items and Exceptions

Some items may not be eligible for return, including:

  • Products damaged due to misuse, accidents, or unauthorized modifications.

  • Items returned without prior authorization, where authorization is reasonably required.

  • Products missing essential components or showing damage beyond reasonable inspection or testing.

These exclusions do not apply where they would conflict with applicable consumer protection laws or your legal rights regarding defective, misdescribed, or incorrectly supplied products.

8. Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. Once an order has shipped, cancellation may no longer be possible, and you may need to follow the return procedure described in this policy.

Any refund for a successfully canceled order will be processed to the original payment method, subject to applicable payment-provider processing times.

9. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, please contact our support team to discuss a replacement or another appropriate resolution.

Replacement availability depends on product availability and the circumstances of the request.

If a replacement is unavailable, we will discuss alternative remedies with you as appropriate.

10. Warranty Information

Certain FrigoEura products may be covered by a manufacturer's warranty or a separate product warranty.

Warranty coverage, duration, and claim procedures may vary by product. Please refer to the applicable product documentation or contact our support team for assistance.

This return policy does not replace or limit any applicable warranty rights or consumer protections.

11. Changes to This Policy

FrigoEura reserves the right to update or modify this policy when necessary. Updates will be posted on this page with a revised effective date.

Changes will not override rights or obligations that apply under applicable law.

12. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.

Trade Name: FrigoEura
Email: soufianbamo2@gmail.com
Phone: 6279013257
Business Address: 15331 Riverside Grove Dr, Houston, TX 77083, United States

We appreciate your business and will do our best to provide a fair, transparent, and helpful customer service experience.

Thank you for choosing FrigoEura!